How Business Process as a Service (BPaaS) Works

How Business Process as a Service (BPaaS) works

Business-process-as-a-service (BPaaS) is a relatively new concept.  It mixes Business Process Management (BPM) with one or more aspects of cloud deployment: SaaS, IaaS, or PaaS.

What is Business Process Management?

Business process management is an approach that aims to make a company’s workflow more effective, efficient and adaptable to new developments. This kind of workflow enables businesses to be more flexible and to decrease their spending.

Traditional Business Process Management Systems (BPMS) integrate business processes and keep track of running instances of these processes. A BPMS coordinates the execution of a business process step by step. Each process instance is monitored by the BPMS, and provides users insights into each processes progress and show if they are completed successfully, or if they have crashed. In case of a crash, the BPMS shows where the process had issues. By monitoring, evaluating and identifying where business processes fail, companies have the opportunity to act proactively and optimize their processes. This will ultimately lead to lower costs and better customer satisfaction.

BPaaS or Cloud-Based Business Process Management

A Business Process as a Service (BPaaS) is any business process delivered as a service through cloud solutions.  With BPaaS one or more business processes are uploaded to a cloud service that performs and monitors them. Like any other cloud environment, BPaaS gives companies the opportunity to use cloud software in a pay-per-use model, instead of having to invest in hardware and maintenance.